PG Games FAQ – Answers for Pakistani Players

Completely free. PG Games charges no registration fee. You only spend money when you choose to deposit – the minimum is Rs 500. Creating an account and browsing the platform costs nothing.

All PG Games players must be 18 years of age or older. Age is collected at registration and PG Games may request CNIC verification at any time. Accounts that cannot confirm the player is 18+ are suspended. This rule has no exceptions.

No. PG Games allows exactly one account per player. Opening a second account to claim a second welcome bonus or for any other reason is a breach of the Terms and Conditions. Both accounts will be closed and any winnings forfeited. If you cannot access your account, contact support rather than creating a new one.

On the Login page, click "Forgot password" below the password field. Enter your registered mobile number and PG Games sends a 6-digit OTP via SMS. Enter the code, set a new password, and you are back in. The whole process takes about two minutes. If you no longer have access to the registered mobile number, email support@pggames.ws for help.

PG Games may request CNIC verification before processing large withdrawals or if there is an account query. You are not required to submit documents to register or make a first deposit. When verification is needed, PG Games support will contact you with clear instructions and the process is straightforward.

Contact PG Games support at support@pggames.ws with your registered mobile number and a request to close the account. Before closure, any remaining real-money PKR balance will be refunded to your registered payment method. Note that account closure is different from self-exclusion – see the Responsible Gaming page for exclusion options.

PG Games accepts Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All deposits are in Pakistani Rupees (PKR). No foreign currency conversion is required or applied.

The minimum deposit is Rs 500. There is no upper limit set by PG Games for deposits, though individual payment providers (like Easypaisa and JazzCash) have their own daily transaction limits which are set by those platforms and are beyond PG Games control.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits appear in your PG Games account within seconds. IBFT bank transfers typically take 15 to 30 minutes depending on your bank. Visa/Mastercard deposits are usually instant. If a deposit has not appeared after 30 minutes, contact PG Games support with your transaction reference number.

PG Games does not charge any deposit fees. The amount you send is the amount credited to your account. Your mobile wallet or bank may have its own transfer charges – those are set by the payment provider, not by PG Games.

First, check that the transaction completed successfully on your Easypaisa or JazzCash app – look for a transaction confirmation SMS or notification. If the payment went through but your PG Games balance has not updated after 30 minutes, contact support via live chat or email at support@pggames.ws. Share your registered mobile number and the transaction reference number from your wallet app. We resolve most missing deposit cases within an hour.

Login to your PG Games account and go to the Withdrawal section. Select your preferred method – Easypaisa is the most popular among Pakistani players – enter the amount and confirm. PG Games processes the request and the money arrives in your wallet or bank account, typically within minutes for mobile wallets and the same day for IBFT transfers.

The minimum withdrawal at PG Games is Rs 1,000. There is no maximum withdrawal limit set by PG Games, though very large withdrawals may require identity verification before processing.

Mobile wallet withdrawals (Easypaisa, JazzCash, NayaPay, SadaPay) are typically processed within 5 to 15 minutes of approval. IBFT bank transfers arrive the same business day for most Pakistani banks. If a withdrawal has been pending for more than two hours, contact PG Games support with your withdrawal reference number.

PG Games does not charge withdrawal fees. The full amount you request is sent to your wallet or bank. As with deposits, your mobile wallet provider may apply its own fees on incoming transfers – those are set by the provider.

Common reasons include: active bonus wagering requirements not yet met (bonus funds must be wagered before withdrawal), incomplete identity verification for large amounts, or an account issue flagged by our security team. Login to your account for a specific reason, or contact support@pggames.ws with your withdrawal request ID and we will explain the exact reason and how to resolve it.

PG Games offers cricket betting, sports betting, Aviator, fishing games, Ludo, Baccarat, and Roulette. All games are available in PKR from the moment you log in after registration. New games and sports markets are added regularly – check the navigation menu for the full current list.

In Aviator at PG Games, a multiplier starts at 1x and climbs as the round progresses. You place your stake in PKR before the round starts, then decide when to cash out. The longer you wait, the higher the multiplier – but the game can end (the plane "crashes") at any unpredictable point. If you have not cashed out before the crash, your stake is lost. The game uses a provably fair algorithm so no round result can be manipulated. Visit the Aviator Game page for more details.

PG Games fishing games are interactive arcade-style games where you fire at virtual fish on the screen. Each fish type has a different multiplier value. The cost of each shot is deducted from your PKR balance and successful catches credit your winnings. The games are engaging, visually lively, and involve both timing and strategy. See the Fishing Games page for full information.

Yes. PG Games offers Ludo with real PKR stakes following the classic rules Pakistani players are already familiar with. You compete against other players or the system. Winning adds PKR to your account balance, which you can withdraw in the usual way. Visit the Ludo Games page for details.

All PG Games casino titles run on certified Random Number Generator (RNG) software. Aviator uses a provably fair algorithm – you can independently verify that the result of any round was not altered after the bet was placed. The RNG means no human intervention can influence game outcomes. Game return-to-player (RTP) rates are set by the software providers and are consistent across sessions.

Register at PG Games and make your first qualifying deposit of Rs 500 or more. The welcome bonus is applied automatically to your account – no promo code needed for the base offer. The bonus appears in your account balance immediately after the deposit is confirmed. The exact bonus amount and terms are shown during registration and in the promotions section of your account after login.

Wagering requirements mean you need to bet the bonus amount a certain number of times before the winnings from that bonus can be withdrawn. For example, a 10x wagering requirement on a Rs 1,000 bonus means you need to place bets totalling Rs 10,000 using that bonus before withdrawing. The exact requirements for each PG Games bonus are shown in the bonus terms, accessible from the promotions section after login.

Yes. PG Games regularly runs reload bonuses, cashback on cricket betting losses, Aviator multiplier boosts, and seasonal promotions tied to PSL and Pakistan international cricket. These are available from your account promotions tab after login. Pakistani players also receive special offers around major cricket tournaments.

Yes. Most PG Games bonuses have an expiry period within which the wagering requirements must be met. The specific timeframe is shown in the bonus terms for each offer. If the wagering is not completed within the time limit, the bonus and any associated winnings are removed from your account. Check the promotions section after login for the exact validity period of each active bonus.

PG Games covers PSL matches, Pakistan home and away internationals (Tests, ODIs, T20s), Asia Cup, ICC World Cups, and other major tournaments. Markets include match winner, top batsman, top bowler, total runs, total wickets, highest partnership, number of sixes in a powerplay, and many live in-play options. Visit the Cricket Betting page for the full market list.

Yes. PG Games offers live in-play betting on cricket. Odds update ball by ball during matches. You can bet on the next wicket, the over total, the current run rate, and dozens of other markets while the match is in progress. Login to your PG Games account and go to Cricket Betting to see all live markets for ongoing matches.

PG Games settles cricket bets within minutes of the official result being declared. For in-play markets (like an individual over total), settlement happens immediately after that part of the match is completed. Winnings are credited to your PKR balance automatically – no manual claim is required.

If a cricket match at PG Games is abandoned without a result, all match winner and most other match-level bets are voided and stakes returned to your PKR balance. For in-play markets where a specific event was completed before abandonment (like a first over total that was bowled), those bets stand. Full details are in the Terms and Conditions.

PG Games uses TLS encryption on all connections – the same technology used by Pakistani banks – so your login details, payment information, and personal data cannot be intercepted. Passwords are stored as cryptographic hashes, meaning PG Games staff cannot see your actual password. Personal data is handled in accordance with the Privacy Policy and is never sold to third parties.

Change your password immediately using the reset option on the login page. Then contact PG Games support at support@pggames.ws right away. Our security team will review your login history and take action to secure the account. Do not share your password with anyone – PG Games staff will never ask for it. If there has been any unauthorised transaction, report this in your support message and we will investigate.

Your personal data at PG Games is used to manage your account, process payments, verify your identity when required, and keep the platform secure. PG Games does not sell your data to third parties. If you opted in to promotional communications at registration, you may receive PG Games offers via SMS or email – you can opt out at any time from your account settings. Full details are in the Privacy Policy.

Login and go to Account Settings, then select the Responsible Gaming tab. Choose Deposit Limits, select Daily, Weekly, or Monthly, enter the maximum PKR amount, and save. Reductions take effect immediately. Increases require a 24-hour waiting period so you have time to reconsider. Visit the Responsible Gaming page for full details on all available tools.

In Account Settings under the Responsible Gaming tab, select Self-Exclusion. Choose a duration: 24 hours, 7 days, 30 days, 6 months, or permanent. Confirm and your account is blocked immediately. Temporary exclusions cannot be lifted early – the full period must pass. Permanent exclusions cannot be reversed. If you cannot access your account to self-exclude, email support@pggames.ws and we will apply it immediately.

Contact PG Games support immediately via live chat or at support@pggames.ws. Our responsible gaming advisors speak Urdu and English and are available 24/7. They can help you activate self-exclusion, set limits, or simply talk through what you are experiencing. Using these tools is always the right call if you have any doubt about your relationship with gaming. There is no judgement and no pressure.

Reality checks are on-screen reminders that appear at intervals you choose (15, 30, or 60 minutes) and show you how long you have been playing and your net session result in PKR. They are designed to break the automatic flow of a long session and give you a moment to decide whether to continue. Enable them under Account Settings then Responsible Gaming. They are one of the most effective tools for keeping sessions from running longer than planned.

Contact PG Games at support@pggames.ws immediately with details of the concern. While we cannot share account information for privacy reasons, we take underage access extremely seriously and will investigate and act. PG Games strictly enforces the 18+ policy and has no tolerance for underage play.