Your privacy matters to us. This policy explains exactly what personal data PG Games collects from Pakistani players, why we collect it, how we use it, and what controls you have over your own information.
All data between your device and PG Games servers is encrypted using industry-standard TLS. No data travels in plain text.
PG Games does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
You can request to view, correct, or delete your personal data at any time by contacting the PG Games support team.
Data handling at PG Games is designed around the needs and norms of Pakistani players, including local payment data.
This Privacy Policy explains how PG Games, operated at pggames.ws, collects, uses, stores, and protects the personal data of players who register and use the platform. It applies to all Pakistani players and covers every interaction you have with PG Games, from creating your account to placing a bet and withdrawing your winnings.
At PG Games, we take privacy seriously. We understand that you are sharing personal and financial information with us and we do not take that lightly. The data we collect is used only for purposes that are genuinely necessary to operate the platform and serve you well. We do not collect data for the sake of it and we do not sell it.
By registering at PG Games and using the platform, you confirm that you have read this Privacy Policy and accept its terms. If you have questions about anything in this policy, please contact us at support@pggames.ws – our team responds in both Urdu and English.
PG Games collects personal data in three main ways: information you provide directly when registering or contacting us, information generated automatically when you use the platform, and information provided by payment services you use to deposit or withdraw PKR.
When you deposit or withdraw PKR using Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer, or a debit/credit card, the relevant payment provider shares transaction confirmation data with PG Games. This includes the transaction reference, the amount in PKR, and confirmation that the transaction was authorised from an account registered in your name. PG Games does not receive or store your full mobile banking PIN, card CVV, or internet banking password.
| Data Category | Example | Source |
|---|---|---|
| Identity Data | Name, date of birth, CNIC scan | Provided by you |
| Contact Data | Mobile number, email address | Provided by you |
| Financial Data | PKR transaction amounts, method used | Payment providers |
| Technical Data | IP address, device type, browser | Automatically collected |
| Usage Data | Bet history, game sessions, page visits | Automatically collected |
| Communications Data | Support chat logs, emails | Provided by you |
PG Games uses your personal data only for purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for any purpose that has not been disclosed in this Privacy Policy.
PG Games processes your personal data on the following legal grounds:
Given that PG Games operates entirely in Pakistani Rupees and uses local payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard, this section explains specifically how payment-related data is handled.
When you initiate a deposit or withdrawal, the transaction is processed through the payment provider's own system. PG Games receives a confirmation from the payment provider that the transaction was completed, along with the reference number, amount in PKR, and the name on the sending account. This data is stored on your PG Games account transaction history.
PG Games does not store your full Easypaisa or JazzCash PIN, your internet banking password, or your debit/credit card CVV at any point. These credentials remain entirely within the systems of the relevant payment provider and are never transmitted to PG Games servers.
Transaction records are retained for a minimum period required by applicable financial regulations. This retention is mandatory and cannot be shortened even upon your request, though these records are used only for compliance and dispute resolution purposes.
PG Games shares your personal data only with the limited categories of recipients described below, and only to the extent necessary for the purpose stated. We do not share your data with anyone else.
When you make a deposit or request a withdrawal, your account details and the transaction amount in PKR are shared with the relevant payment provider – Easypaisa, JazzCash, NayaPay, SadaPay, or your bank – to process the transaction. This is essential to the service and cannot be avoided.
Where PG Games uses a third-party identity verification service to verify your CNIC or other identity documents, your document data is shared with that service for the specific purpose of verification. The service operates under a data processing agreement with PG Games and is not permitted to use your data for any other purpose.
PG Games uses third-party cloud infrastructure and software services to operate the platform. These providers process data on our behalf under strict data processing agreements. They do not have independent access to your data for their own purposes.
PG Games will share your personal data with law enforcement or regulatory bodies where we are legally required to do so, or where we believe disclosure is necessary to prevent serious harm or criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.
PG Games uses cookies and similar technologies to operate the platform correctly and to understand how it is used. Below is a clear breakdown of the cookies we use.
You can control optional cookies through your browser settings. Disabling required cookies will affect the functionality of PG Games, including your ability to stay logged in. Required cookies cannot be disabled without rendering the platform unusable.
PG Games retains your personal data only for as long as it is necessary for the purpose for which it was collected, subject to any minimum retention periods required by applicable law.
When data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be attributed to you.
PG Games takes data security seriously and has implemented technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, PG Games will notify affected players without undue delay and will take immediate steps to contain the breach.
As a PG Games player, you have specific rights regarding your personal data. Here is what you can request and how to do it.
Request a copy of all personal data PG Games holds about you. We will provide it within 30 days of a verified request.
If any of your personal data at PG Games is inaccurate, you can request that we correct it. Contact support with the details to update.
Request deletion of your personal data. Note that legally required retention periods apply to financial records and cannot be overridden by this request.
In certain circumstances you can ask PG Games to restrict how we process your data while a query or complaint is being resolved.
Request your personal data in a structured, commonly used format so you can transfer it to another service where technically feasible.
Object to PG Games processing your personal data for legitimate interest purposes. We will assess the objection and respond within 30 days.
To exercise any of these rights, contact PG Games at support@pggames.ws with the subject line "Data Rights Request". Include your registered mobile number and the specific action you are requesting. We will verify your identity before processing any data rights request and respond within 30 days. If a request is complex or we are handling a high volume, we may extend this to 60 days with notice.
PG Games is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that a player under 18 has registered at PG Games, we will close the account immediately and delete all associated personal data, with the exception of the minimum records required to demonstrate compliance with our age verification obligations.
If you are a parent or guardian and believe that someone under 18 in your care has created a PG Games account, please contact us immediately at support@pggames.ws. We will investigate and take appropriate action promptly.
PG Games may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also send a notification to your registered mobile number or email address.
Your continued use of PG Games after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how PG Games handles your personal data.
Previous versions of this Privacy Policy are available on request by contacting support@pggames.ws.
If you have any question, concern, or request relating to your personal data and how PG Games handles it, please contact us directly. Our support team responds in both Urdu and English.
For questions specifically about responsible gaming data and how your bet history is monitored, you can also visit our Responsible Gaming page or request to speak with a responsible gaming advisor via live chat.
Register free, play in PKR, and trust that your personal information is handled with care.