Last updated: June 2025

PG Games Terms and Conditions

Please read these terms carefully before creating an account or placing any bet or wager on PG Games. By registering and using this platform, you agree to everything set out below. These terms apply to all Pakistani players using pggames.ws.

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18+ Only

PG Games is strictly for adults aged 18 and above. Underage accounts are closed immediately and stakes returned.

One Account Per Person

Each player may hold only one PG Games account. Duplicate accounts are terminated and balances may be forfeited.

PKR Transactions

All deposits, balances, bets, and withdrawals at PG Games are denominated in Pakistani Rupees with no hidden conversion fees.

Fair Play Enforced

Collusion, exploitation of software errors, and any attempt to manipulate outcomes are grounds for immediate account closure.

1 Introduction

Welcome to PG Games, operated at pggames.ws. These Terms and Conditions ("Terms") form the complete legal agreement between you – the player – and PG Games. They govern every aspect of your use of this platform including registration, deposits, withdrawals, bonuses, betting, casino games, and responsible gaming tools.

By creating a PG Games account, making a deposit, or placing a bet, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, please do not use PG Games.

PG Games may update these Terms from time to time. When we do, we will post the revised version on this page with an updated date at the top. If you continue using PG Games after any change is posted, you are considered to have accepted the updated Terms.

Plain language summary: These are the rules of the road for using PG Games. Read them before you play. They are written to be as clear as possible so there are no surprises later.

2 Eligibility

To open a PG Games account and use any part of this platform, you must meet all of the following conditions at the time of registration and at all times while your account remains active:

  • You must be at least 18 years of age. PG Games does not permit any player under 18 to register or place bets, regardless of the law in any particular jurisdiction.
  • You must be registering as an individual acting for yourself, not on behalf of any other person or organisation.
  • You must not already hold an existing PG Games account. Each person is permitted exactly one account on the platform.
  • You must not be a current employee, contractor, or close family member of an employee of PG Games or any of its affiliated companies.
  • You must be acting in good faith and not with any intention to commit fraud, exploit software errors, or manipulate game outcomes.

PG Games reserves the right to request documentation to verify your age, identity, or source of funds at any point. Accounts that cannot be verified to our satisfaction will be suspended until verification is complete. Accounts found to have been opened by a player under 18 will be permanently closed and all deposits returned.

If you become aware that someone under 18 is using a PG Games account, please contact us immediately at support@pggames.ws. We take underage access extremely seriously.
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3 Account Registration

When you register with PG Games, you are required to provide accurate, current, and complete information. This includes your full legal name, a valid Pakistani mobile number, date of birth, and a secure password of your choosing.

3.1 Accuracy of Information

All information you provide to PG Games must be truthful and accurate. Providing false information, including a false date of birth to circumvent the 18+ age requirement, is a serious breach of these Terms and will result in immediate account closure. Any balance on the account at the time of closure due to false information may be permanently forfeited.

3.2 Account Security

Your PG Games account is personal to you. You are solely responsible for keeping your login credentials confidential. Do not share your password with anyone. If you believe your account has been accessed by an unauthorised person, contact PG Games support immediately. PG Games will not be liable for losses arising from unauthorised account access that result from your failure to keep your credentials secure.

3.3 One Account Per Player

Opening multiple accounts on PG Games, whether under your own name, a different name, or a different Pakistani mobile number, is strictly prohibited. If duplicate accounts are discovered, all accounts may be closed and balances forfeited. If a bonus was claimed on any of the accounts, PG Games reserves the right to recover the bonus and any winnings generated from it.

3.4 Account Verification

PG Games may require you to verify your identity at any point. This is standard practice across all reputable gaming platforms and exists to protect both players and the integrity of the platform. You may be asked to provide a copy of your CNIC, a selfie, or proof of the payment method you use. Withdrawals may be held pending verification until the process is complete.

4 Deposits

PG Games accepts deposits in Pakistani Rupees (PKR) via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard bank cards. All deposit methods are processed in PKR with no currency conversion.

  • The minimum deposit at PG Games is Rs 500.
  • Deposits are credited to your PG Games account balance immediately upon confirmation from the payment provider.
  • PG Games does not charge any fee for deposits. Your payment provider may apply their own charges independently.
  • All funds deposited to PG Games must come from a payment method registered in your own name. Deposits from third-party accounts are not permitted and will be returned.
  • PG Games does not accept cash deposits under any circumstances.
Note on payment methods: Only use Easypaisa, JazzCash, or bank accounts registered in your own name to deposit at PG Games. Third-party deposits are refused and may trigger a security review.

PG Games reserves the right to carry out additional verification checks before crediting a deposit if there is reason to believe the deposit may be fraudulent or connected to a third-party account.

5 Withdrawals

Withdrawals from your PG Games account are paid in PKR to the same payment method used for your deposit wherever possible. This is a standard anti-money-laundering requirement applied consistently across the platform.

  • The minimum withdrawal amount at PG Games is Rs 1,000.
  • PG Games does not charge any withdrawal fees. The full amount you request is paid to your Easypaisa, JazzCash, or bank account.
  • Standard withdrawal processing time is under 5 minutes for Easypaisa and JazzCash. Bank transfer withdrawals may take up to 24 hours depending on your bank.
  • Withdrawal requests are processed in the order they are received. During periods of unusually high volume, processing may take slightly longer.
  • PG Games reserves the right to request identity verification before processing a withdrawal, particularly for first withdrawals or large amounts.
  • Bonus funds that have not yet met wagering requirements cannot be withdrawn until those requirements are fulfilled.

5.1 Withdrawal Limits

Standard daily withdrawal limits apply to all PG Games accounts. Higher limits may be available to verified accounts. Contact PG Games support if you need to withdraw an amount exceeding your current daily limit and our team will assist you.

Withdrawals can only be paid to accounts in your own name. If your Easypaisa or JazzCash is registered to a different name, please update your payment details or contact support before requesting a withdrawal.

6 Bonuses and Promotions

PG Games offers a range of bonuses and promotional offers to both new and existing players. Each promotion is subject to its own specific terms, which will be displayed at the time the offer is presented to you. The following general bonus rules apply to all promotions at PG Games unless the specific promotion terms state otherwise.

6.1 Welcome Bonus

New players who register at PG Games and make their first deposit may be eligible for a welcome bonus. The specific bonus percentage and maximum bonus amount are displayed on the registration and promotions pages. The welcome bonus is only available to players who have not previously held a PG Games account.

6.2 Wagering Requirements

All bonuses at PG Games are subject to wagering requirements before the bonus funds or any winnings derived from them can be withdrawn. The wagering requirement for each promotion is stated in its individual terms. A wagering requirement of, for example, 20x means you must place bets equal to 20 times the bonus amount before the associated funds become withdrawable.

6.3 Bonus Abuse

PG Games monitors for bonus abuse. This includes opening multiple accounts to claim the same bonus, using low-risk betting strategies designed specifically to clear bonus requirements without genuine play, and sharing bonus funds with another player. Any account found to be abusing bonuses will have the bonus removed and may be suspended. Winnings generated through abusive bonus use may be forfeited.

6.4 Bonus Expiry

Bonuses that are not activated within the period specified in the relevant promotion terms will expire automatically. PG Games will not reinstate expired bonuses except in exceptional circumstances at our sole discretion.

Practical advice: Always read the specific terms of any PG Games bonus before opting in. The wagering requirement and the time limit are the two most important numbers to check before you accept a bonus.
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7 General Betting Rules

All bets placed on PG Games are subject to these general betting rules in addition to any sport-specific or game-specific rules that apply to the relevant market.

  • A bet is considered confirmed and binding once you receive a bet confirmation from PG Games. You cannot cancel a bet after it has been confirmed.
  • Minimum and maximum stake limits apply per bet and per market. These limits are displayed on the relevant market before you place your stake.
  • PG Games reserves the right to limit the maximum payout on any single bet or accumulator. Where a payout limit applies, it will be communicated before the bet is confirmed.
  • In the event of a technical error that results in a bet being accepted at incorrect odds, PG Games reserves the right to void the bet and return the stake. Players will be notified promptly in such cases.
  • All results are settled according to the official result confirmed by the relevant governing body for that sport or game. Where an official result is disputed or under review, PG Games may delay settlement until the matter is resolved.

8 Sports Betting Rules

The following rules apply specifically to sports bets placed at PG Games.

8.1 Match Abandonment and Postponement

If a sporting event is postponed, abandoned, or cancelled before the conditions required for bet settlement are met, all bets on that event will be voided and stakes returned. For cricket, a match that produces a valid DLS result is settled on that result. For football, a match that is stopped before 90 minutes is completed (plus added time) is generally void unless specific conditions for early settlement have been met.

8.2 Accumulator Void Selections

If a selection within an accumulator is voided, that selection is removed and the accumulator is settled at the revised combined odds of the remaining selections. For example, a 4-fold accumulator with one voided selection becomes a 3-fold.

8.3 Live In-Play Betting

Live betting odds at PG Games are updated in real time. PG Games reserves the right to suspend live markets at any point during an event without notice. Bets placed after the occurrence of an event that significantly affects the odds – but before PG Games has had the opportunity to update its markets – may be voided.

8.4 PSL and Pakistan International Matches

Cricket markets for PSL matches and Pakistan international fixtures at PG Games are subject to the official ICC and PCB result and any DLS calculation where applicable. Weather-interrupted matches settled by the DLS method are settled on the official DLS result.

9 Casino and Game Rules

Casino and game titles at PG Games, including but not limited to Aviator, Baccarat, Roulette, Fishing Games, and Ludo Games, are each subject to their own game rules in addition to these Terms.

9.1 Game Fairness

All casino games at PG Games use certified random number generation (RNG) or provably fair systems. The Aviator game uses a publicly verifiable cryptographic seeding system. Players can independently verify round results using the published seed data. PG Games does not manipulate game outcomes.

9.2 Game Malfunctions

In the event of a game malfunction, software error, or technical failure that corrupts a game round or produces an incorrect result, PG Games will void the affected round and return the stake to the player. Winnings generated from a demonstrably malfunctioning game are not valid and will not be paid. PG Games will communicate any such voiding to affected players promptly.

9.3 Disconnection Policy

If your internet connection is interrupted during a casino game round, the game will continue to run on the server according to its programmed logic. For crash games such as Aviator, if you have set an auto cashout target and disconnect during the round, the auto cashout will trigger normally if the target multiplier is reached. Manual cashout cannot be triggered while you are disconnected. PG Games accepts no responsibility for losses resulting from internet connectivity issues on the player's end.

10 Prohibited Conduct

The following conduct is strictly prohibited at PG Games and will result in immediate account suspension and possible permanent closure, with forfeiture of balances where applicable:

  • Opening more than one account on PG Games.
  • Providing false or misleading information during registration or verification.
  • Using the platform if you are under 18 years of age.
  • Colluding with other players to influence the outcome of any game or betting market.
  • Using any automated software, bot, script, or other program to interact with PG Games on your behalf without express written permission.
  • Exploiting software bugs, errors, or vulnerabilities for financial gain. Any winnings obtained through exploitation of a known or unknown software error are invalid and will be reversed.
  • Attempting to defraud PG Games or any other player through any means including but not limited to chargebacks, false identity claims, or manipulation of bonus terms.
  • Using PG Games for any form of money laundering or to process the proceeds of criminal activity.
  • Engaging in any conduct that damages, disrupts, or interferes with PG Games systems, servers, or other infrastructure.
PG Games monitors all accounts for suspicious activity. Attempts to abuse the platform will be detected and the account closed. We cooperate fully with relevant authorities where criminal conduct is suspected.

11 Account Suspension and Closure

PG Games reserves the right to suspend, restrict, or permanently close any account at our discretion, with or without prior notice, if we reasonably believe that any breach of these Terms has occurred or is likely to occur.

Where an account is closed for breach of these Terms, PG Games will review the account balance and associated activity. Balances relating to genuine, uncontested play may be returned. Balances directly related to breaches – including bonus funds obtained through abuse and winnings from exploited errors – will be forfeited.

Where PG Games closes an account for reasons unrelated to player conduct – for example as part of a business decision – any verified real-money balance will be returned to the player in full via their registered payment method.

Players who wish to close their own PG Games account voluntarily may do so at any time by contacting support. Any remaining real-money balance will be processed as a standard withdrawal to your registered payment method.

12 Responsible Gaming

PG Games is committed to making gaming a positive, controlled experience for Pakistani players. We provide a range of responsible gaming tools that are easy to access from your account settings at any time.

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Limits take effect immediately. Increases require a 24-hour waiting period.
  • Session Time Reminders: Set a reminder alert after a chosen period of continuous play.
  • Reality Checks: Configure on-screen messages that appear at regular intervals showing how long you have been playing and your net session result.
  • Self-Exclusion: Request exclusion from 24 hours to permanent. Access is blocked immediately on submission.

Gaming should be entertainment. If you feel that your playing is becoming compulsive, is causing financial stress, or is affecting your relationships or work, please use the self-exclusion tool immediately and seek support. PG Games support can connect you with free counselling resources available across Pakistan.

See our dedicated Responsible Gaming page for full details.

13 Privacy and Data

PG Games collects and processes personal data in accordance with our Privacy Policy. By registering at PG Games you consent to the collection and use of your personal information as described in that policy.

Personal data collected at PG Games is used for account management, identity verification, payment processing, responsible gaming monitoring, fraud prevention, and customer support. We do not sell your personal data to third parties for marketing purposes.

Your full rights regarding your personal data, including how to request access, correction, or deletion, are set out in the PG Games Privacy Policy. Please read it alongside these Terms.

14 Limitation of Liability

PG Games provides its platform on an "as available" basis. While we work hard to maintain continuous availability, we do not guarantee that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, PG Games and its affiliates, officers, employees, and agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the platform. This includes but is not limited to loss of data, loss of profits, and losses arising from internet connectivity issues, device failures, or third-party payment processing delays.

PG Games' total liability to any player in connection with any single incident will not exceed the amount of the deposit directly involved in that incident. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence where such exclusion is not permitted by applicable law.

15 Changes to These Terms

PG Games may update, modify, or replace any part of these Terms at any time. When we make material changes, we will update the "Last updated" date shown at the top of this page. We may also notify registered players of significant changes via email or an in-platform notification.

Your continued use of PG Games after any change to these Terms is posted constitutes your acceptance of the updated Terms. If you disagree with updated Terms, you should stop using PG Games and may request closure of your account with return of any verified real-money balance.

Our commitment: We will not make changes to these Terms that are retroactively unfair to settled bets or confirmed transactions. Changes apply to activity from the date of posting onward.

16 Governing Law and Disputes

These Terms are governed by the principles of applicable international online gaming regulations. In the event of any dispute between you and PG Games, we encourage you to contact our support team in the first instance. The majority of account and payment queries can be resolved quickly through direct communication with our team.

If a dispute cannot be resolved through direct support contact, PG Games will engage in good faith to reach a fair resolution. Players who are unsatisfied with a resolution outcome may submit a written complaint to support@pggames.ws detailing the nature of the dispute, the amounts involved, and the resolution they are seeking. PG Games will respond in writing within 10 business days.

PG Games' decision on any dispute is final, subject to any applicable legal requirements that may apply in your jurisdiction.

17 Contact Us

If you have any questions about these Terms or about your PG Games account, please contact us:

  • Email: support@pggames.ws
  • Live Chat: Available 24/7 on the PG Games website in Urdu and English
  • Average response time: Live chat under 3 minutes, email within 2 hours

For responsible gaming support specifically, please visit our Responsible Gaming page or contact us via live chat and request to speak with a responsible gaming advisor.

Our support team operates 24 hours a day, 7 days a week, in both Urdu and English. Do not hesitate to reach out at any time – we are here to help.

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