Need help right now? If gaming is causing financial stress, family problems, or you feel you cannot stop, please use the self-exclusion tool in your account settings immediately and contact our support team via live chat. We are available 24/7 in Urdu and English.

PG Games Responsible Gaming – Play Smart, Stay in Control

Gaming at PG Games should be entertainment. It should add some excitement to your day, not take over it. This page explains the tools we provide to every Pakistani player to keep the experience fun, affordable, and under your control.

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24/7
Support Available
Instant
Self-Exclusion
Rs 500
Min Daily Deposit Limit
18+
Strictly Enforced

What Responsible Gaming Means at PG Games

It is not just a legal checkbox. It is how we think about our relationship with every player.

The word "responsible" gets thrown around on gaming platforms without much behind it. At PG Games, we want to be specific about what we mean. Responsible gaming, as far as we are concerned, means three things: making sure you are playing for the right reasons, making sure you can afford what you are spending, and making sure you have genuine control over when you play and when you stop.

Most people who play at PG Games enjoy it exactly the way it is meant to be enjoyed – as a bit of fun, a way to make a cricket match more interesting, something to do with a small amount of spending money. But gambling carries a real risk for a minority of players of becoming compulsive, and we take that risk seriously. The tools on this page are not hidden in some obscure settings menu. They are front and centre because we would rather you use them and stay on the platform healthily for years than push limits and burn out.

PG Games has zero financial incentive to encourage you to play beyond your means. A player who loses more than they can afford is a player who leaves, who tells others to stay away, and who associates PG Games with a bad experience. Our whole business model depends on you genuinely enjoying the platform – which is only possible if you stay in control.

The bottom line: PG Games responsible gaming tools are built for real use by Pakistani players. They are immediate, they work, and using them is always the right call if you have any doubt about your relationship with gaming.
Deposit Limits

Set a cap on how much you can deposit daily, weekly, or monthly. Limits are applied immediately and increases require a 24-hour waiting period.

Self-Exclusion

Block your account for 24 hours, 7 days, 30 days, 6 months, or permanently. Takes effect the instant you submit the request.

Session Reminders

Set a time alert after which PG Games will show you how long you have been playing and your net session result.

Reality Checks

Regular on-screen reminders that tell you how long you have been playing and whether you are up or down in PKR for that session.

Loss Limits

Set a maximum amount in PKR you are willing to lose in a set period. PG Games stops further play once the limit is reached.

Urdu Support

Our responsible gaming advisors are available via live chat in both Urdu and English, every day of the year, at any hour.

How to Use PG Games Responsible Gaming Tools

Every tool is in your account settings. Here is exactly how to find and activate each one.

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Setting a Deposit Limit

Login to your PG Games account. Go to Account Settings and select the Responsible Gaming tab. Choose Deposit Limits, then select Daily, Weekly, or Monthly. Enter the maximum amount in PKR you want to allow yourself to deposit in that period and click Save. The limit is applied immediately. If you want to lower your limit, the change happens right away. If you want to increase it, there is a mandatory 24-hour review period to give you a chance to reconsider.

Takes effect: Immediately on saving
Activating Self-Exclusion

In Account Settings under the Responsible Gaming tab, select Self-Exclusion. Choose the duration that suits you: 24 hours for a short break, 7 days, 30 days, 6 months, or permanent exclusion. Once you click Confirm, your PG Games account is blocked immediately. You will not receive any promotional communications during the exclusion period. If you request permanent exclusion, the decision cannot be reversed. Temporary exclusions cannot be lifted early – the full period must pass.

Takes effect: Instantly on confirmation
Enabling Reality Checks

Under Responsible Gaming settings, select Reality Checks and choose your preferred reminder interval – every 15 minutes, 30 minutes, or 1 hour. Each time the interval passes, PG Games will display your session duration and your net gain or loss in PKR for that session. You can choose to continue or stop. Reality checks are one of the most underused tools on the platform and one of the most effective at keeping sessions from running longer than intended.

Adjustable at any time in settings
Setting a Loss Limit

A loss limit sets a maximum amount in PKR that you are willing to lose within a defined period. Once your losses reach the cap, PG Games will suspend further play for the remainder of that period. Find this under Account Settings then Responsible Gaming. Enter the PKR amount and the timeframe. Like deposit limits, reductions are immediate while increases have a 24-hour delay. If you are not sure what to set, a useful rule of thumb is: what is the most I could lose from my disposable income this week without it causing any stress at all? That number is your limit.

Applies to all games and bets on PG Games

Signs That Gaming May Be Becoming a Problem

Be honest with yourself. Recognising the signs early makes everything easier to address.

Most Pakistani players who come to PG Games for cricket betting or a few rounds of Aviator do exactly that and nothing more. But problem gambling is real, it can develop gradually, and it does not always look dramatic from the outside. The signs below are based on recognised problem gambling indicators. If several of them feel familiar, it is time to use the tools on this page or talk to our support team.

1

You are depositing more than you planned when you first opened your PG Games account, or more than your monthly disposable income can comfortably absorb.

2

You find yourself chasing losses – depositing more to try to win back what you lost rather than accepting the result and moving on.

3

Gaming at PG Games is occupying more of your thinking than it used to – you are planning sessions in advance, checking odds during work hours, or feeling restless when you cannot play.

4

You have borrowed money, used family savings, or delayed paying a bill to fund gaming activity.

5

You feel irritable, anxious, or low when you are not playing, or feel relief from stress or worry specifically when you are gambling.

6

You have tried to cut back or stop and found it harder than expected, or you have told yourself "just this one last time" more than once.

7

Family members or friends have expressed concern about how much time or money you spend on gaming.

If three or more of these apply to you: Please use the self-exclusion tool now and contact PG Games support to speak with a responsible gaming advisor. There is no judgement and no pressure – our team is there to help.

Quick Self-Check

Answer these four questions honestly. It takes under a minute.

In the last month, have you deposited more than you originally planned to?
No – I usually stick to what I planned
Yes – my deposits have been higher than I intended
Good. Keeping deposits within your own set budget is the most important part of responsible gaming at PG Games. Consider setting a formal deposit limit to formalise this habit.
Worth noting. A deposit limit in your PG Games account settings can help you formalise a boundary that your own judgement is currently not holding. It takes 30 seconds to set and applies immediately.
Have you ever chased a loss by depositing again after a losing session specifically to try to win the money back?
No – I accept my result and stop
Yes – this has happened at least once
That mindset – accepting a loss and moving on – is one of the most protective habits any PG Games player can have. Keep it.
Chasing losses is the most common path into problem gambling. A loss limit in your PG Games settings will automatically prevent you from depositing further once a set PKR amount is lost in a session or day.
Do you ever feel that you need to play at PG Games to relieve stress, anxiety, or low mood?
No – I play for fun when I am in a good mood
Yes – gaming sometimes feels like it relieves stress
Playing from a good-mood baseline is healthy. Stress-driven gaming tends to escalate faster and be harder to stop. Good awareness to have.
Using gambling to manage emotions is a known risk factor for problem gambling. Please consider speaking with a PG Games responsible gaming advisor via live chat. There is no pressure and no judgement.
Has anyone close to you – a family member or friend – expressed concern about your gaming?
No – nobody has raised this with me
Yes – someone has mentioned it
People close to us often see patterns we miss ourselves. Keeping that channel open is a good safeguard.
The people around us often notice before we do. Take their concern seriously. Contact PG Games support or use the self-exclusion tool while you consider your next step.
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How to Keep Gaming Fun at PG Games

Practical habits that every Pakistani player can build from the start.

The best responsible gaming habits are the ones you build before there is any problem rather than after. Pakistani players who enjoy PG Games sustainably over the long term tend to do the same things. None of it is complicated – it is mostly about being intentional rather than reactive.

Treat Your Gaming Budget Like a Utility Bill

Before you deposit, decide how much of your monthly disposable income – the money left after rent, groceries, phone top-up, and transport – you are comfortable spending on PG Games. Write it down if it helps. Set that amount as your monthly deposit limit in your account settings. That money is entertainment spending. Anything you win is a bonus, not income you should plan around.

Never Play With Money You Cannot Lose

This is the most fundamental rule of responsible gaming at PG Games or anywhere else. If losing the amount you are about to stake would genuinely affect your ability to pay for something important, do not stake it. It sounds obvious but it is the line that gets crossed when sessions run long and losses mount. If you are at that line, stop and use a session break or loss limit.

Set a Time Limit, Not Just a Money Limit

Time and money are both finite resources. A session that goes longer than you planned tends to also cost more than you planned. Enable the session reminder in your PG Games account settings. When it fires, take a genuine break – go make chai, step outside for five minutes, check the cricket scorecard. If you want to continue after the break, continue. The point is to make it a conscious decision rather than a drift.

Do Not Play When You Are Tired, Stressed, or Under the Influence

Decision-making quality drops sharply when you are tired, emotionally upset, or have been drinking. Chasing losses happens most often in this state. A useful rule: if you would not make a financial decision of that size in that state – signing a contract, transferring money – do not make a bet in that state either. Close the app and come back when you are in a better place.

Accept Losses as Part of the Game

Every Pakistani player who bets on cricket knows that even the best analysis does not guarantee the result. PG Games is a platform where the house has an edge across its products – that is true of every gaming platform in the world. Losing is part of the experience. Chasing losses to try to return to even is statistically likely to make the situation worse. Accept the result, step away, and come back with fresh eyes and a fresh budget.

PG Games genuinely wants your experience on the platform to be positive. These are not hollow words on a policy page – they are the practical things that actually keep gaming fun. Use the tools, build the habits, and if anything ever feels off, talk to us.

Frequently Asked Questions

Common questions Pakistani players ask about responsible gaming at PG Games.

Deposit limits and loss limits at PG Games apply to your total account activity across all games and sports betting. You cannot currently set separate limits for cricket betting versus casino games, for example. The account-level limits apply everywhere on the platform, which makes them simpler and harder to work around.

Your real-money PKR balance is preserved during a self-exclusion period. You cannot access it to play, but you can request a withdrawal of your balance at any time. Contact PG Games support via email at support@pggames.ws and we will process the withdrawal to your registered Easypaisa, JazzCash, or bank account. Bonus funds are forfeited upon self-exclusion unless you have already met the wagering requirements.

For temporary exclusions (24 hours to 6 months), your account is automatically reactivated when the period ends. You do not need to contact us. For permanent exclusion, the account cannot be reopened. If you believe a permanent exclusion was applied in error, you can contact support but the decision involves a mandatory review process and is not reversed lightly.

Yes. PG Games monitors account activity for patterns that may indicate problem gambling, including rapidly increasing deposit frequency, repeated deposits shortly after withdrawals, and unusual session lengths. If our responsible gaming team identifies a concern, they may reach out via the platform or the mobile number on your account to check in and offer support. This is not done to be intrusive – it is part of our genuine commitment to player wellbeing.

If you believe a family member or someone you know has a problem with their PG Games account, please contact us at support@pggames.ws. While we cannot share account details for privacy reasons, we can take concerns seriously and act internally. If you can speak with your family member directly, encourage them to use the self-exclusion feature or ask them to contact our support team. Our advisors speak Urdu and will handle the conversation with full discretion.

PG Games requires all players to be 18 or above. Age is collected during registration and PG Games may request CNIC verification at any point. Accounts that cannot confirm the player is 18+ are suspended pending verification. If verification fails, the account is closed and deposits returned. There are no exceptions to this policy – it applies to every PG Games account regardless of how long it has been open.
How to Self-Exclude: Step by Step
1
Log in to PG Games

Go to pggames.ws and log into your account using your registered mobile number and password.

2
Open Account Settings

Click your account icon in the top right corner and select Account Settings from the dropdown menu.

3
Go to Responsible Gaming

In the settings menu, select the Responsible Gaming tab. All tools including deposit limits, loss limits, and self-exclusion are here.

4
Select Self-Exclusion

Choose Self-Exclusion, pick your duration, and click Confirm. Your account is blocked immediately. No further steps required.

5
Contact Support If Needed

If you cannot access your account, contact support@pggames.ws directly. We will apply the exclusion immediately on your behalf.

Play at PG Games – Responsibly, on Your Terms

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